Responsible Gambling Policy

BaxterBet is committed to safer play and player protection. We aim to help customers enjoy their time with us in a controlled, informed way by offering practical account controls, clear guidance, and access to support when needed. We take responsible gambling seriously and provide tools and information to keep play safe and under control.

Player protection principles

We prioritise player safety, transparent rules, and easy access to controls. Our approach is centred on prevention, early intervention, and providing choices so players can manage their activity. We encourage responsible play and expect customers to use limits and time-outs when appropriate.

Activity-control tools

Players can manage their account activity through built-in controls. These tools are available in account settings and via our support team.

Deposit limits

You can set daily, weekly, and monthly deposit limits to control how much you add to your account. Limits take effect immediately for decreases and typically require 24 hours for increases, helping prevent impulsive changes.

Loss limits

Loss limits let you cap net losses over chosen periods. Setting a loss limit provides an extra layer of control so you can limit your exposure and stick to a budget.

Time limits and session reminders

Session reminders and time limits are available to prompt breaks during play. Options include short time-outs (24 hours to 30 days) and recurring reality checks that show time played and net results.

Self-exclusion

If you need a longer break, self-exclusion is available for 6 months, 1 year, or permanently. During self-exclusion, account access and marketing contact are blocked. To self-exclude, use the responsible gambling area in your account or contact our support team via live chat. If you choose to return after a self-exclusion period ends, reactivation may include a cooling-off delay to support safer play.

Signs of problematic behaviour

Watch for warning signs such as spending more time or money than intended, chasing losses, neglecting responsibilities, borrowing to gamble, or anxiety about play. If you or someone you know shows these signs, consider using our controls or seeking professional help.

Tips for maintaining control

Set realistic limits before you play, stick to budgets, take regular breaks, avoid gambling when stressed or under the influence, and use deposit or loss limits to enforce boundaries. Share account access concerns with a trusted person and consider removing stored payment details if that helps.

Professional help and support organisations

If you need support, contact provincial gambling support services or organisations such as ConnexOntario and Gamblers Anonymous. Local helplines and counselling services across Canada can provide confidential advice and treatment options. Our team at Baxter Bet can also point you to local resources and explain how to activate safeguards on your account.